RETURNS OR EXCHANGES

Welcome to WIND WHISPERS EMPORIUM LLC. In order to protect your legal rights and ensure a pleasant shopping experience, we have formulated the following refund terms. Please read these terms carefully before shopping.

1. Refund Policy Overview
   We are committed to providing customers with a quality shopping experience. If you are not satisfied with the product you purchased, you can apply for a refund subject to the refund terms.
2. Refund Application Time Limit
   If you wish to apply for a refund, please submit a refund application within 14 days of receiving the product. Applications after this period will not be accepted.
3. Refund Conditions
   Please ensure that your refund application meets the following conditions:

The product must be unworn, unused, and keep the original packaging and tags intact.
If the product is damaged or worn in any way, we will not be able to process a refund application.

4. Refund Application Process
   If you meet the refund conditions, please follow the steps below to apply:
   Contact Customer Service: Contact our customer service team via email at cristianvizcarra@windwhispersemporium.com or call 3604502861.
   Provide information: Please provide your order number, reason for the refund, and relevant product photos.
   Fill in the return application form: We will provide a return application form after you contact us. Please fill it out completely and send it back with the goods.
5. Refund processing time
   The refund will be completed within 2 working days after we receive the returned goods.
6. Shipping instructions
   Except for product quality issues, the shipping costs of returns caused by personal reasons shall be borne by the customer.
7. Refund notification
   Once the refund is processed, we will notify you by email, and you can check the refund status in your account.

Thank you for choosing WIND WHISPERS EMPORIUM LLC. We hope we can provide you with satisfactory service and shopping experience!